Questions we get asked most

Send the origin, destination, weight, dimensions and your target delivery date through the contact form or to your coordinator. Most quotes come back within four working hours, and include the transit window and an estimated landed cost rather than just a freight rate.

There isn't a hard minimum. Anything from a single pallet upward moves on our weekly consolidations. Below about 30kg you'll usually get a better rate from an integrator, and we'll tell you that rather than quote you something uncompetitive.

Yes, on both air and ocean. Dangerous goods need the safety data sheet and UN classification at booking so we can confirm the lane accepts them. Temperature-controlled cargo moves in reefer containers or active air containers depending on the tolerance band.

For standard lanes, three to five working days is comfortable. During peak season (roughly October through January, plus the weeks before Lunar New Year) book two to three weeks out, because space tightens well before rates do.

That depends on the Incoterm on your booking. Under DDP we pay at the border and bill you afterwards; under DAP the receiver settles duties directly. We'll confirm which applies in writing before the freight moves so nobody gets a surprise at the far end.

A commercial invoice, a packing list and, depending on the goods and destination, a certificate of origin or relevant licences. Our brokers handle the classification and entry filing itself.

Our broker takes it on directly and tells you the same day what's being asked for. Most holds are classification or documentation queries that clear within 24 to 72 hours once the right paperwork is filed.